Returns & Refunds

14-day returns. You have 14 days from delivery to request a return.

Condition. Items must be unused and in resellable condition, with all inserts (Trace Log pages and sticker sheet) included.

Start a return. Email hello@tracethelivingword.com with your order number. We’ll reply with a Return Authorization (RMA) and the return address in Orange, CA 92867.
Please do not send a return without an RMA.

Return shipping. Unless your item arrived damaged or incorrect, return postage is the buyer’s responsibility. Please use a trackable service.

Damages & issues. If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos so we can make it right (replacement or full refund, including shipping).

Exchanges. The fastest way is to return the item for a refund and place a new order.

Non-returnable items. Gift cards and final-sale items are not returnable.

Pre-orders. You may cancel any time before shipment for a full refund.

Refunds. Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

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International returns

International returns. We accept international returns within 30 days of delivery. Return postage is the buyer’s responsibility.

• Original shipping charges, customs duties, and import taxes are not refundable.

• Please mark the parcel “Returned goods” on customs forms to avoid extra charges.

• If a package is refused/undeliverable and returned to us, we can reship for the cost of postage or refund the product price (less original shipping).

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EU customers — 14-day right to cancel
If your order ships to the EU, you may cancel within 14 days of delivery for any reason. To start, email hello@tracethelivingword.com with your order number and “Withdrawal” in the subject. We’ll reply with return instructions.
Refunds include the product price and the cost of standard outbound shipping. Return postage is the buyer’s responsibility. Please use a trackable service and mark the parcel “Returned goods.” We issue refunds within 10 business days after receiving the return in resealable condition.

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